Questions and Answers
Here are some frequent questions that clients have.
I want to place an order but I don't see everything that I want to order on the order form.
We have so many different choices of how you can customize your Tree. The possibilities are endless...
Please use the comment box to list anything you want or any questions you have, or Please email or call us. 407-327-1036
We always go over your order with you before we start it. We are happy to answer any questions you might have.
All of the Flowers and Vines in the photos are items that our Clients have selected and sent down for us to add to their Trees.
As long as they have wire in the stems, we can use any kind you would like.
We can create a new Tree design with you, if you need a certain size or any thing else you might want or need for your Tree.
You can also send us sketches or drawings of what you would like.
I see there is a waiting list, do I need to put a deposit down?
No, you don't need to place a deposit down. We don't take any payment until right before we start your order.
We always go over everything with you then, so you can change or add anything you would like.
We take checks, credit cards or paypal.
We just ask that if you need to cancel your order, can you Please let us know so we can give others a more accurate time frame.
We know unexpected expenses might come up and you may need to change your time frame.
Which Tree should I choose?
We have many different models and sizes, so that you can choose one that fits your life style and needs.
From small Furniture for those with limited space up to any size you may want, even if it's not listed on our site.
All of our Trees are framed with 100% Wood and made in the USA. Each one is custom made to order.
A Fantasy Forest's Trees were created for your Cats to climb, play, hide, sleep and lounge on.
You can choose the Tree Trunk and Branches material as well as the Tree-top Platforms coverings.
The Wood Exterior Cat Trees are the most Durable. You can have them Polyacrylic coated or choose the Natural Look Finish.
The Fabric Bark Trees are like Furniture and they are not made to be used as a scratching post.
Some Cat are shredders. Every Cat is different if your Cats are really bad scratchers, your Tree may become damaged.
You can add as scratch patch to your Tree or get the Wood Exterior Tree.
Here is a link to Compare the different Tree Models and Tree Exteriors side by side Compare Trees